Shipping policy

SHIPPING POLICY

Order Processing
Orders are processed within 1–2 business days. We do not ship on weekends or holidays, so orders placed on those days will begin processing the next business day. During periods of high order volume, processing times may take longer than usual.

Shipping Method
All orders qualify for free shipping. We ship using the most economical method available unless you select expedited shipping at checkout. If you choose expedited shipping, your order will be processed and shipped using the method you selected, and any associated cost will be reflected at checkout.

Damaged Items
If your order arrives damaged, please take a photo of the item upon receipt and email it to us at [fulfillment email] within 7 days of delivery. We'll use this information to process a replacement.

Lost or Stolen Packages
Pythien is not responsible for packages that are lost or stolen after they've been marked as delivered. If you believe your package was lost or stolen, we recommend contacting the shipping carrier directly to file a claim.

Questions
For any questions about your order or this policy, contact us at info@pythien.com.