Refund policy

REFUND POLICY

We are dedicated to satisfied customers. That's why we offer a 30-day return policy from the date of delivery.

Eligibility
Only products purchased through our website are eligible for returns.

Unused Products
Unused products that will not be used need to be shipped back at the customer's expense. Upon receipt, the funds will be returned to the purchasing credit card or payment method.

Unopened Products
If the product is unopened or unused, a shipping label will be generated and paid for by the customer for the return.

Performance-Related Issues
If the return is for performance-related issues, reach out to our support email for help. We will do our best to help. If the customer is simply unhappy with performance, a replacement or refund will be issued on a case-by-case basis.

Damaged Products
Damaged products from shipping will be replaced on a case-by-case basis with a clear photo of the damage that occurred from shipping. This must be done within 7 days.

How to Start a Return
To initiate a return, contact us at info@pythien.com. We will respond to your request within 3 business days.

Questions
For any questions about this policy, contact us at info@pythien.com.